In which TastyKhana disappoints us.
Yet again.
The first time we had tried the service was on 26May2011. The order (#56187) was placed and, during the call back they mentioned that:
- the kitchen will open later and they have no information about it
- the kitchen is out of gas and hence they have no idea about order fulfillment
We tried today (order #63133). The call back happened and, we were told:
- the selected dishes are available only on weekends
- the kitchen is out of gas and hence they can only open post 2000 hours and thus no idea about the order
This is disappointing at many levels. TastyKhana might just be responsible for delivery of the food/order, but since they are the interface via which the order is placed, it is their responsibility to provide information up-front. Such lackadaisical approach doesn't go well with the intended objective of getting orders raised and delivered.
I don't think we are going to try this again. Spoiling the scene both times is good enough reason to ditch a service.
Labels: Customer Experience, Customer Feedback, Customer Service, Pune, TastyKhana